Accessibility Statement
Custodia is committed to making our platform accessible to all users, including those with disabilities.
1. Our Commitment
We believe that everyone should be able to use Custodia effectively. We are committed to providing a platform that is accessible to users with diverse abilities, including those who use assistive technologies such as screen readers, keyboard navigation, or voice control.
2. Accessibility Standards
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level where feasible. Our ongoing efforts include: (a) ensuring keyboard navigability; (b) providing text alternatives for non-text content; (c) maintaining sufficient color contrast; (d) using semantic HTML structure; (e) labeling form elements appropriately; (f) avoiding content that could cause seizures.
3. Known Limitations
We acknowledge that some areas of the platform may have accessibility limitations. We are actively working to identify and remediate issues. Some complex interactive features, such as document editors and evidence binder interfaces, may have limitations for certain assistive technologies. We welcome feedback on specific issues.
4. Assistive Technology Compatibility
Custodia is designed to work with common assistive technologies including: (a) screen readers (NVDA, JAWS, VoiceOver); (b) keyboard-only navigation; (c) browser zoom functionality (up to 200%); (d) high contrast modes. If you experience compatibility issues with a specific assistive technology, please let us know.
5. Reporting Accessibility Issues
If you encounter an accessibility barrier while using Custodia, we want to hear from you. Please email accessibility@custodiallc.com with: (a) a description of the issue; (b) the page or feature where you encountered it; (c) the assistive technology you were using (if applicable); (d) your suggested improvement (if any). We will respond within 5 business days and prioritize addressing the issue.
6. Alternative Access
If you are unable to access content or features due to accessibility barriers, contact support@custodiallc.com. We will work with you to provide the information or functionality you need through an alternative method while we address the underlying issue.
7. Continuous Improvement
Accessibility is an ongoing effort. We regularly review our platform for accessibility issues and incorporate accessibility considerations into our development process. We provide accessibility training to our team members. This statement will be updated as we make improvements.
Questions about this policy?
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