Contact
How to reach Custodia for various inquiries.
General Contact Information
Custodia, LLC is headquartered in Pennsylvania, United States. For the fastest response, please use email rather than postal mail.
Email Addresses
General Support: support@custodiallc.com. Billing Inquiries: billing@custodiallc.com. Privacy Requests: privacy@custodiallc.com. Security Reports: security@custodiallc.com. Accessibility Issues: accessibility@custodiallc.com. Legal Notices: legal@custodiallc.com. Sales Inquiries: sales@custodiallc.com.
Response Expectations
We monitor email during U.S. business hours (Monday-Friday, 9 AM - 6 PM Eastern Time). Most inquiries receive a response within 1 business day. Security reports are acknowledged within 48 hours. Legal notices and formal correspondence may take longer to process.
What to Include
To help us route and respond to your inquiry efficiently, please include: (a) a clear subject line describing your inquiry type; (b) your name and organization (if applicable); (c) your account email (if you have an account); (d) detailed description of your question or concern; (e) any relevant attachments or screenshots.
Media and Press
For media inquiries, press requests, or partnership opportunities, please email press@custodiallc.com. Please include your name, organization, deadline (if applicable), and a brief description of your inquiry.
Legal Process
Legal notices, subpoenas, and formal legal process should be sent to legal@custodiallc.com. For service of legal process, please include the case name, jurisdiction, and nature of the request. We respond to valid legal process in accordance with applicable law.
Questions about this policy?
Contact us and we'll help clarify.